Observations Social media monitoring and the “right time” to reply In this video I discuss the concept of the 'correct timeframe' for responding to audience…SimonDecember 12, 2024
Social business Hitting the social, customer care sweet spot in retail Physical retail stores are some of hardest hit businesses with the coronavirus lockdown restrictions. As…SimonMarch 19, 2021
Social business Was 2020 just tactical firefighting on social media? (and why a social media framework is the fix) In the face of widespread change and disruption, most businesses had to adapt how they…SimonJanuary 19, 2021
ObservationsReal timeSocial business Shhhh! Why comments on social media could be a dying breed 🤫 What would you say is the most unique characteristic of social media compared to other…SimonJune 6, 2020
Future proofOptimisationSocial business To stand out in social media, ignore the screen and be more like Alice There's a local department store I visit and my lasting impression is usually of the…SimonSeptember 18, 2018