To stand out in social media, ignore the screen and be more like Alice

To stand out in social media, ignore the screen and be more like Alice

There’s a local department store I visit and my lasting impression is usually of the friendly smile and welcoming conversation from Alice, one of the sales assistants. It always strikes me that many of the characteristics of these face-to-face interactions could and should be used more often by social media community managers.

How Facebook and Twitter have unlocked a goldmine of insight into your competitors 🔑

How Facebook and Twitter have unlocked a goldmine of insight into your competitors 🔑

In the last few weeks Facebook and Twitter have both lifted the lid on how advertisers are using paid ads on their platforms. In short this means anyone can see all of the active ads that are currently live, including unpublished or ‘dark’ posts which don’t appear directly on advertisers’ Facebook pages. This is big […]

How often should I post on social media? (and what’s the RIGHT question to ask)

How often should I post on social media? (and what’s the RIGHT question to ask)

This remains one of the most ‘frequently asked questions’ I receive, and my (probably frustrating) response remains the same… it depends. However, in light of some recent tweaks and changes by the major social networks it’s a topic that definitely deserves another visit on this blog.

7 practical steps for SMEs when Facebook turns off organic reach

7 practical steps for SMEs when Facebook turns off organic reach

We’ve all now read about Facebook’s intention to effectively ‘switch off’ organic reach for company Facebook pages. So what should SMEs without big paid-media budgets do? Here are seven practical tips.