Last week Facebook announced a subtle but extremely interesting upgrade for customer service teams - "reply to comments privately…
SimonAugust 10, 2015
Most business strategies remain locked in the confines of the organisation, as you might expect. However,…
SimonJuly 29, 2015
Between the eating, relaxing and general touristy stuff on my summer holiday to Denmark, I…
SimonJuly 13, 2015