Social business Hitting the social, customer care sweet spot in retail Physical retail stores are some of hardest hit businesses with the coronavirus lockdown restrictions. As…SimonMarch 19, 2021
Social business Was 2020 just tactical firefighting on social media? (and why a social media framework is the fix) In the face of widespread change and disruption, most businesses had to adapt how they…SimonJanuary 19, 2021
Future proofOptimisationSocial business To stand out in social media, ignore the screen and be more like Alice There's a local department store I visit and my lasting impression is usually of the…SimonSeptember 18, 2018
Future proofOptimisationSocial business Social Media Marketing is Dead(ish). Why Brands Should Adopt a ‘Total Social Media Care’ Philosophy I’ve been reading an increasing amount of 'industry commentary' about the value of getting back…SimonJune 8, 2018
Future proofguest postOptimisationSocial business How will social media change customer service in 2016? (GUEST POST) A company must be where the customers are, places where they socialize and spend their…SimonJanuary 28, 2016