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After nearly six years of helping organisations of all shapes and sizes with strategic social media consulting support, it felt like high time to package this up.

The Social Operating Model Diagnostic is an auditing solution that helps enterprises ensure their social media infrastructure is setup to maintain brand trust, maximise efficiency and truly support business objectives.

It combines all the best practice learnings, checklists and ways of working we’ve developed into a straightforward process for reviewing how an enterprise organises its social media. The output is a set of recommendations to help clients mitigate risk, identify cost savings and build greater trust amongst internal stakeholders.

The diagnostic framework consists of ten criteria, addressing all aspects of good social media governance.


⤵️ You can download a PDF summary of the Social Operating Model Diagnostic.

If you’d like to learn more about this or any of our services please email or call 0203 290 6064.